All your questions answered in one place at luck

After your first login to luck, the welcome bonus is added automatically when you make your first deposit. A minimum deposit of ৳100 gives you a 200% bonus, up to ৳5,000. For example, depositing ৳1,000 adds ৳2,000 in bonus — making your total balance ৳3,000. The bonus is available only once, so read the terms and conditions before your first deposit.

The wagering requirement for the luck welcome bonus is 25 times the bonus amount. That means for a ৳2,000 bonus received on a ৳1,000 deposit, you need to place a total of ৳2,000 × 25 = ৳50,000 in bets. Winnings earned from the bonus cannot be withdrawn before this requirement is met. Once the wagering is complete, that amount moves to your main balance.

At luck, slot games, fishing games and most casino games count toward bonus wagering. However, some games may contribute partially, and in some cases live dealer games and sports betting may count at a different rate. To find out the contribution rate for a specific game, read luck's terms and conditions page or ask via live chat.

Yes, luck allows you to cancel an active bonus. However, cancelling the bonus will also forfeit any winnings earned from that bonus, and only the original deposit amount will remain in your account. To cancel a bonus, contact live chat support — they will help you complete the process directly.

No, the luck welcome bonus is available only once per new account — it applies to the first deposit only. Opening multiple accounts using the same device, IP address or payment method is against the site's rules. After the welcome bonus, luck offers weekly reload bonuses and other promotions.

luck currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, BRAC Bank and other major banks). The minimum deposit is ৳100 for every method. All methods are secure and credit directly to your account.

Log in to luck and go to the Cashier section, then select "Deposit". Choose bKash as the payment method, enter the amount and complete the payment using the bKash app or *247# as instructed. Save the transaction reference number — if successful, your balance will update automatically.

luck does not add any extra charges on any deposit method. When you pay via Nagad, the exact amount you send is credited to your luck account. However, Nagad itself may apply charges according to its own transaction policy — that is outside luck's control. The minimum deposit is ৳100 for all methods.

Deposits are usually added to your balance within a few minutes. If it hasn't arrived after 15–20 minutes, first check your payment app to confirm the transaction was successful. Then contact luck's 24/7 live chat with your transaction ID and screenshot — the team will verify and resolve it quickly.

Bank transfer deposits are generally processed quickly during business hours, but may take a little longer depending on the bank and time of day. It is important to use the correct reference number when making a deposit. For faster deposits, using bKash or Nagad may be more convenient.

In live dealer games, a real dealer runs the game in front of a camera from a studio. You can watch everything and place bets through a live video stream. luck features live tables from top studios such as Evolution, Ezugi, and Pragmatic Play Live, running day and night in Bangladesh time. A stable internet connection ensures smooth gameplay.

Yes, luck's live casino can be played directly from a mobile browser on both Android and iOS devices. You can also access live tables through the luck app. Playing in landscape mode on mobile gives you a better view of the video and betting interface. The best experience comes with a good 4G or Wi-Fi connection.

Betting limits at luck's live tables vary by game and table. There are options ranging from low-stake tables to high-limit VIP tables. The minimum and maximum bet amounts are shown on screen before entering each table, making it easy to choose one that suits you.

In Baccarat, you bet on one of three outcomes: Player, Banker, or Tie. The dealer deals two cards to each side. The side whose total is closest to or equal to 9 wins. 10, Jack, Queen, and King count as 0, and Ace counts as 1. At luck, a small commission is deducted on Banker wins. Baccarat is one of the easier live games for newcomers.

luck has three VIP tiers: Bronze, Silver, and Gold. Each tier comes with weekly cashback — up to 0.5% for Bronze, up to 1.0% for Silver, and up to 1.5% for Gold. Higher tiers also include priority support, special occasion rewards, and other exclusive offers.

Weekly cashback is calculated based on your net loss for that week — what remains after subtracting total winnings from total losses. For example: if a Silver tier member has a net loss of ৳20,000 in a week, they receive ৳20,000 × 1.0% = ৳200 cashback. Cashback is added to your account automatically each week.

At luck, you can naturally move up from Bronze to Silver, and from Silver to Gold, through regular gameplay and betting activity. The more active you are, the faster the promotion. For more details on tier progression, speak with the luck support team.

Yes, luck's VIP members receive priority customer service, special occasion rewards, and access to exclusive offers in addition to regular cashback. Gold tier members enjoy the most benefits. Visit luck's VIP page for the full list of VIP benefits.

Account verification (KYC) at luck ensures that each account belongs to a real person, prevents anyone under 21 from playing, and helps stop fraud and illegal activity. It is also important for your own protection — withdrawals from a verified account are much more secure.

luck generally accepts a National ID Card (NID), passport, or driving licence. Documents such as a utility bill or bank statement may be requested for address verification. Verification is completed faster when the images are clear, legible, and not expired.

An account can usually be opened with basic information at the time of registration. However, luck may require full verification before your first withdrawal or once a certain amount has been deposited or won. In some cases, confirmation may be requested at any time for account security purposes. Having your documents ready in advance makes the process smoother.

luck uses SSL encryption technology to store all personal information. Your documents are used only for the verification process and are not shared with third parties. For more details on data protection, read luck's Privacy Policy page.

If verification is rejected, luck will generally contact you with the reason. Common causes are blurry, cropped, or expired images. Take a new, clear photo and resubmit. If the issue persists, contact the 24/7 live chat or email [email protected] — the support team is ready to help in Bengali.