luck's Privacy Policy

1 Introduction and  Scope

luck-bet.cam (referred to below as "luck" or "we") is an online entertainment and sports betting platform operated for users in Bangladesh. This privacy policy has been prepared to give you a clear understanding of our commitment and approach to managing your personal information.

By creating an account on luck-bet.cam or using the platform, you are considered to have accepted the terms of this privacy policy. This policy is an integral part of our Terms and Conditions and it is recommended that both documents be read together.

2 Information  We Collect

We collect the following types of information for registration on the luck platform and to provide our services. We only collect information that is genuinely necessary for operating those services.

2.1 Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Residential address

2.2 Identity Verification Information (KYC)

For account verification purposes, we may collect copies of a National ID (NID), passport or driving licence. This information is used solely for the purpose of confirming identity.

2.3 Financial Information

• Details of deposit and withdrawal transactions
• Payment information processed via bKash, Nagad, Rocket, Upay or bank transfer
• Transaction history and balance information

Card numbers or bank account PINs are never stored on luck's servers. Payment processing is completed directly through the relevant payment gateway.

2.4 Usage and Technical Information

• IP address and device type
• Browser version and operating system
• Login times, dates and activity on the platform
• Game play history and betting activity
• Cookie and session data (see Section 6)

2.5 Communication Information

If you contact the support team via live chat or email, records of that conversation may be kept. This is used for improving service quality and resolving disputes.

3 Purpose of  Data Collection

luck does not collect information without a purpose. Every use of your information is listed below:

• Account Management: Your identity information is used for registration, login, password recovery and account security.
• Transaction Processing: Financial information is required for processing deposits, withdrawals and bonuses.
• Identity Verification: The KYC process is carried out to prevent fraud and ensure account security.
• Customer Support: Your account and transaction information is needed to provide 24/7 live chat and email support.
• Responsible Gaming Monitoring: Playing patterns are analysed to identify unusual activity and provide assistance where needed.
• Legal Obligations: Information is retained to comply with applicable laws and to fulfil government or court orders.
• Service Improvement: Usage patterns are analysed to improve platform performance and user experience.

4 Data Storage and  Security

luck treats the security of your information as a top priority. We have adopted industry-standard technical and organisational measures that protect your data from unauthorised access, modification or deletion.

4.1 Encryption and Secure Connections

All connections to the luck-bet.cam website are encrypted using SSL (Secure Sockets Layer) technology. This means that your data is unreadable to third parties while being transmitted over the internet. Passwords are never stored in plain readable form — they are processed using a strong hashing algorithm.

4.2 Server and Access Controls

Our servers are housed in secure data centres and only authorised staff may access data for specific purposes. Every access is logged and regularly audited. No staff member can access data beyond what their role requires.

4.3 Security Monitoring

Continuous security monitoring is in place. If any unusual activity or security incident is detected, action is taken promptly and affected users are notified where necessary. If you notice any suspicious activity on your account, please contact the luck support team immediately.

5 Sharing Information with  Third Parties

luck never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited cases for the operation of services:

5.1 Service Provider Partners

Third parties are used for payment processing (bKash, Nagad, Rocket, Upay, bank), game software providers and technical infrastructure management. These parties receive only the information necessary for their specific function and operate under strict confidentiality agreements.

5.2 Legal Obligations

We are required to provide necessary information in response to applicable laws in Bangladesh, court orders or legitimate requests from government authorities. In such cases, we provide only the specific information requested.

5.3 Fraud Prevention

We use industry-standard verification services to detect and prevent fraud, money laundering and other illegal activity. In these cases, only the minimum necessary information is shared.

6 Cookies and  Tracking Technology

The luck-bet.cam website uses cookies and similar technologies to operate effectively. Cookies are small text files stored on your device that help the website remember your preferences and provide a better experience.

6.1 Types of Cookies

• Essential Cookies: These cookies are necessary for maintaining login sessions, security verification and basic functionality.
• Functional Cookies: These store your language preferences, settings and personalisation information.
• Analytics Cookies: These are used to understand which pages are used most and how users navigate the platform. This information helps improve the service.

6.2 Cookie Controls

You can accept or decline cookies from your browser settings. However, disabling essential cookies may cause some features of the luck platform to stop working correctly, such as staying logged in or keeping games running.

7 Your  Rights

If you have an account on luck-bet.cam, you have the following rights over your information:

7.1 Right to Access

You may request to know what information luck holds about you. After receiving your request, we will provide that information within a reasonable time.

7.2 Right to Correction

If any information we hold about you is incorrect, you may request that it be corrected. Basic information can be updated directly from your account settings; for more complex changes, please contact the support team.

7.3 Right to Deletion

In certain circumstances, you may request that your account be closed and your personal data deleted. However, some information may need to be retained for a specified period due to legal obligations (see Section 8).

7.4 Right to Object to Processing

You may request at any time that your information not be used for marketing communications. Contact the support team by email or let us know via live chat and this will be actioned.

To learn more about these rights or to make a request, you may also visit our Responsible Gaming page, which describes various ways to manage your own account.

8 Data  Retention Period

luck does not retain your information for longer than necessary. How long data is kept depends on the type and purpose of that information:

• Active Account Data: Retained for as long as the account is active and for a specified period thereafter in accordance with applicable law.
• Financial Transaction Records: Retaining these for an extended period is a legal requirement under financial regulations.
• Communication Records: Kept for a reasonable period for support and dispute resolution purposes.
• Closed Account Data: Even after an account is closed, certain information is retained to meet legal obligations.

Once the specified period has ended, data is securely deleted or anonymised so that no individual can be identified from it.

9 Protection of  Minors

luck is a 21+ platform. No one under the age of 21 may use this service. We verify age at the point of registration and any account found to belong to someone who is not of legal age will be closed.

We do not knowingly collect any information from minors. If a minor has created an account in error, a parent or guardian may notify our support team. That account and all associated data will be deleted.

10 Policy  Changes

luck may update this privacy policy from time to time. The policy may be revised if the scope of services expands, laws change, or technological improvements require it.

If any significant changes are made, we will notify you via your registered email address or through a notice when you log in to the platform. The "Last Updated" date at the top of the policy is always kept current.

Continuing to use the platform after changes have been made will be considered as your acceptance of the updated policy. If you do not agree to the changes, you may request to close your account.

If you have any questions about any aspect of this policy, you can find answers on our FAQ page or contact the support team directly.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. luck's support team is available in Bengali and English 24 hours a day, 7 days a week.

• Live Chat: Log in to the platform and contact us directly from the chat window.
• Email: [email protected]

To learn more about luck's services, history, and values — in addition to privacy-related matters — visit our About Us page.