For players 21 and above

luck — Responsible Gaming with fun and safety together

Betting and casino games are a form of entertainment — but ensuring they do not become a problem is the responsibility of both us and you. At luck, we provide various tools and support to keep gaming safe and controlled.

21+ Only those aged 21 or above may
open an account and bet at luck.

Quick Support

24/7 Live Chat Support
Email Support
Team available around the clock
Support in Bengali and English

Why is Responsible Gaming important?

Online betting and casino games are a source of entertainment and excitement for many. However, for a small number of people, they can go too far and become a problem. luck believes that responsible gaming matters not just for the individual, but for the family and society as well.

Our Terms and Conditions clearly state that those under 21 may not open an account or place any kind of bet at luck. We enforce this rule strictly and age is confirmed during account verification.

Before placing any bet, always ask yourself — are you playing for entertainment, or to recover losses? If the answer is the latter, now is the right time to use the tools on this page. You will find answers to more questions about responsible gaming in our FAQ section.

To learn more about everything luck does, visit our About Us page. It covers how we maintain a safe and transparent environment.

Tools to keep your gaming in control

luck gives you the ability to manage your own betting experience. Use the tools below to set limits and take a break when needed.

Deposit Limit

Set a daily, weekly, or monthly cap on how much you deposit. Once the limit is reached, the account will automatically stop accepting deposits.

Deposit Control

Bet Limit

Set a maximum on how much you wager within a given period. This reduces the risk of a sudden large loss.

Betting Control

Session Time Limit

Decide in advance how long each gaming session will last. When the time is up, the account will automatically sign you out.

Time Management

Temporary Break

If you want to pause your account for a set number of days, choose a cooling-off period. No bets can be placed during this time.

Short-term Break

Self-Exclusion

For a long-term break, choose Self-Exclusion. You can deactivate your account for anywhere from 6 months to permanently.

Long-term Control

Gaming History

View your complete betting activity, wins and losses, and full deposit and withdrawal history at any time — a useful way to understand your own habits.

Transparency

How do I use these tools?

After logging in to luck, you will find all these tools in the "Responsible Gaming" section of your account settings. If you have trouble setting limits or activating self-exclusion, contact us via 24/7 live chat or email — our support team will assist you in Bengali.

Please note: decreasing a deposit limit takes effect immediately, but increasing a limit requires a 72-hour wait.

Warning signs of a problem

If you or someone close to you shows the following signs, do not delay in seeking help.

Repeatedly increasing bets to chase losses and being unable to stop.
Borrowing money from family or friends to fund betting.
Neglecting work, studies, or family responsibilities to keep playing.
Hiding information about betting from family or close ones.
Repeatedly trying to stop betting but failing each time.
Feeling restless, irritable, or anxious when unable to bet.
Continuing to play despite financial security being put at risk.

Self-Assessment

Ask yourself the questions below. If you answer "Yes" to more than one, consider seeking support.

In the past month, did you spend more than your set limit?

After winning, did you feel the urge to bet even more?

After a loss, did you bet again out of frustration or anger?

Has betting affected your sleep or eating habits?

Has someone close to you expressed concern about your betting?

This assessment is not a diagnosis — it is simply a way to understand yourself better. If you have any doubts, seeking professional advice is the best course of action.

Where to find help

If you are struggling, do not face it alone. Family, friends, and professional support are all available to you.

luck Support Team

luck's 24/7 live chat and email support are available in both Bengali and English. Contact us directly for help with self-exclusion or setting limits.

Direct Support

Family and Close Ones

Talk to a family member or trusted friend. The support of a loved one can often be more effective than professional help in the early stages of a problem.

Family Support

Professional Counsellor

Reach out to a mental health specialist or addiction counsellor. There are hospitals and clinics in Bangladesh that provide mental health services.

Professional Support

Contact luck support now

Whether you need to activate self-exclusion, change a limit, or have any question about responsible gaming, our support team is always ready. Get an immediate response via live chat, or write to us by email with the details.

luck's commitment and your responsibility

luck always wants its users to play in a healthy and controlled way. To that end, we verify age during the account verification process, monitor suspicious betting patterns, and proactively reach out when necessary.

However, the most important part of responsible gaming is in your own hands. Set a budget before you start betting and stick to it. Remember — betting is not a way to earn money, it is entertainment. Think of money lost not as a "missed opportunity" but as the cost of that entertainment.

It is best not to bet when you are tired or emotionally distressed. Betting under the influence of alcohol or any other substance is never a wise decision. Gaming at luck is only for those who can make clear-headed decisions and are aware of their own limits.

Our Privacy Policy explains in detail how we store and use your personal information and betting data. Protecting the privacy of your information is part of our commitment.

Please note: only Bangladeshi users aged 21 or above may open an account and bet at luck. Betting is a risky activity — always play within your means.

Responsible Gaming Questions and Answers

You must be at least 21 years old to use luck. Age is verified during account registration. No one under 21 may open an account or place bets — this is a strict policy we follow.

The duration of self-exclusion depends on the period you applied for. If you applied for 6 months or one year, you can reactivate your account once that period ends. For permanent self-exclusion, it is not possible to reactivate the account. Contact our support team for more details.

Decreasing a deposit limit takes effect immediately. However, increasing a limit has a 72-hour delay. This policy is intentional, to prevent impulsive decisions made in the heat of the moment.

Start by talking to them directly — with empathy, not anger or blame. Encourage them to contact luck's support team so that self-exclusion or limits can be set up. If needed, seek help from a professional mental health counsellor.

Betting addiction is a recognised mental health condition — it is not simply a lack of willpower. It involves changes in the brain's reward system. People facing this problem have nothing to be ashamed of — with the right support, recovery is entirely possible.

Yes. luck automatically identifies suspicious or unusual betting patterns. In such cases, our team may contact the relevant user and, if necessary, impose temporary limits on the account.